Company Profile

Our company is a professional manufacturer of food oil machines. On the basis of advanced equipment and workmanship, we have excellent production technicians and an efficient distribution team, as well as good service staff members, so that we can undertake your orders very efficiently and offer services very effectively. When we have the confidence on the high quality of our products, we offer very competitive prices at the same time. Our business depends on your business and our purpose is “supporting you”. We mainly provide popular products with high quality at home and abroad and create competitive advantages for our customers for their own competition. In addition, you can suggest any design or give any special requirement for our products and we will do our best to settle them for you. We believe our honesty and sincerity will make any cooperation agreeable. We look forward to long-term and prosperous cooperation with customers around the world. If you have any inquiry, please don’t hesitate to contact us and we are on duty during the whole 24 hours. Your satisfaction is exactly what we pursue. Best wishes for your business along with our sincere gratitude for your attention.

Service

1.Pre-sales Service-Professional and comprehensive pre-sales service guides and directs your investment.
a>Introduce the situation and product categories of our company;
b>According to the local market demands, guide the users to choose the right product category;
c>According to the production demand and investment scale, guide the users to choose the right products;
d>Accompany on-the-spot investigation on production, introduce the production processes and explain the difficult problems;
e>According to the actual situation, work out a flexible investment solution for you;
2. On-sale service-Meticulous and scientific on-sale service makes your choice more worry-saving and reliable.
a>Review the contact, confirm or amend the uncertainties or the issues that have to be fixed through negotiations by both parties.
b>Assign production orders and arrange production as per requirement.
c>Provide the plant layout of workshop and foundation drawing of equipment in advance. We will arrange personnel to carry out on-site guidance if necessary.
d>Provide technical consultation as well as the advices on the plan of factory establishment.
e>Monitor the production schedule of equipment on a real-time basis to ensure punctual delivery.
3.After-sales service-Thoughtful and prompt after-sales service provides support and guarantee for your benefits.
a>Send the technicians to guide the installation and training workers and try running. (Countries or regions with unstable political situation or in the throes of wartime are not included in our plan).
b>Train the users to command the equipment and guide them for safe production.
c>Explain the routine maintenance of equipment carefully and remove common faults.
d>We are responsible for all the repairs that caused by our quality problems within one year’s warranty. Foreign accessories are generally delivered by DHL in order to provide service for foreign customers promptly.
e>The foreign customers who have any questions on after-sales service can directly send email to our designated mailbox. We will answer your questions within 12 hours and solve various problems for the customers in time.
f>For some counties whose visas are difficult obtain, customers can also send their technicians to our company to receive free guidance and training.
g>Accept the suggestions for improvement put forward by customers in an earnest way. In accordance with changes of the market, provide the products and services to meet the users’ needs and create values for them.
h>The customers whose products have passed its warranty date are entitled to enjoy our after-sales service for life.

FAQ

Q1: Why choose us?
A: We are a factory, not just a trading company. It has its own independent research and development team and production workshop,inspection and quality control procedures to ensure that each purchased product meets global quality standards. Custom services are also available
Q2: What about your warranty?
A: Our warranty is 1 year.
Q3: Is there any
installation direction after we received the machine?
A: Yes, we have a professional technical team and warm after service. We will solve any problem you meet during the installation and packing production in time.

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