Company Profile

We have a group of experienced and excellent after-sales service members who provide following up services for worldwide customers.Customers’ need is what we are trying to create. Customer satisfaction is what we are seeking.Over the last couple of decades, Benteng people have created continuously, transcending ourselves and insisting on the concept of “Development is of overriding importance”. Develop the brand with quality. Promote the brand with service. We, Benteng people, are forging ahead for first-class brand with innovative spirit and do our best to contribute to the national industry.

Service

Our company always put the interests and quality of its clients first, insists the principle that there is no best but only better service. We will commit to provide quality products and improve on-site service and service after selling. Specific commitments are now as follows:
We will organize an experienced engineering team, managed by the Project Manager.
Ensure high-quality materials, excellent service provided to the user;
During the installation process, we will appoint a technical and installation supervision services at the scene.
We do debugging of stand-alone equipment and on-line debugging and commissioning test run to ensure normal operation of the project at full load conditions.
Supply the technical of your staff to ensure training of personnel to operate independently for free.
To ensure that once installation acceptance;
Within one month, to provide customers with qualified acceptance after completion of archive.
To ensure timely provision of equipment and accessories;
We have developed new products, new technology, will give priority to customers;
In the equipment’s warranty period (within 12 months of the date of commissioning qualified):
Due to the quality of the equipment itself damage, we will repair or replace parts.
Damage due to customer reasons, only charge the material cost for repair or replacement by the buyer. After the customer informed our company, we will put forward a propose within 24 hours, using the fastest way to resolve the issue the required components.
We are willing to supply good service on your business development.

FAQ

1.Q :Are you the factory?
A:Yes, We are a professional manufacturer for more than 10 years.
2.Q: Where is your factory located?
A:Our factory is located in Zhengzhou, Henan Province.
3.Q:How about the INSTALLATION?
A:Engineers are available to service machinery overseas,including installation,commission and training,etc.
4.Q:Can your company accept the customized product?
A:Yes,OEM &ODM service is available.We can make the products according to your size,design,color, It will be better if you can send us the product pictures for our reference.
5.Q: How does your factory do regarding quality control?
A: Quality is priority. We always attach great importance to quality control from the very beginning to the end of the production. Every product will be fully assembled and carefully tested before it’s packed for shipment.
Any questions, please don’t hesitate to contact us!

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